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The Marketing Mix ยป Technology in Promotion - Viral Advertising

What you'll learn this session

Study time: 30 minutes

  • What viral advertising is and how it works
  • The role of technology in creating viral content
  • Different platforms and tools used for viral marketing
  • Advantages and disadvantages of viral advertising
  • Real-world examples and case studies of successful viral campaigns
  • How businesses can create effective viral content

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Introduction to Viral Advertising

Viral advertising is one of the most exciting and unpredictable forms of promotion in today's digital world. It's called "viral" because it spreads like a virus - quickly and widely from person to person through social networks and digital platforms. When a piece of content goes viral, it can reach millions of people in just hours or days, often with minimal cost to the business that created it.

Technology has completely transformed how businesses can promote their products and services. Social media platforms, smartphones and high-speed internet have made it possible for anyone to create and share content that could potentially reach a global audience.

Key Definitions:

  • Viral Advertising: Marketing content that spreads rapidly through online sharing, reaching a large audience organically.
  • Organic Reach: The number of people who see content without paid promotion.
  • Engagement: How people interact with content through likes, shares, comments and clicks.
  • User-Generated Content: Content created by customers or users rather than the business itself.

🚀 How Viral Content Spreads

Viral content spreads through a network effect. One person shares it with their friends, who then share it with their friends and so on. Each share multiplies the potential audience exponentially. A post shared by 10 people, each with 100 followers, could potentially reach 1,000 people in just one round of sharing.

Technology Platforms for Viral Advertising

Different social media platforms offer unique opportunities for viral content. Each platform has its own culture, audience and content formats that work best.

📷 TikTok

Short-form video content that's perfect for creative, entertaining clips. The algorithm can quickly push content to millions of users if it gains initial traction.

📸 Instagram

Visual content including photos, Stories and Reels. Great for lifestyle brands and visually appealing products.

💬 Twitter/X

Quick, witty content that can spread rapidly through retweets. Perfect for real-time marketing and trending topics.

Creating Viral Content

While there's no guaranteed formula for viral success, certain elements increase the chances of content spreading widely. The most successful viral content tends to be emotional, relatable, entertaining, or surprising.

😍 Emotional Connection

Content that makes people laugh, cry, feel inspired, or get angry is more likely to be shared. People share content that reflects their values or makes them feel something strong.

Timing is also crucial. Content that relates to current events, trends, or seasonal moments has a better chance of going viral. Businesses need to be quick to respond to trending topics while staying relevant to their brand.

Case Study Focus: Old Spice "The Man Your Man Could Smell Like"

In 2010, Old Spice created a series of humorous video ads featuring Isaiah Mustafa. The campaign started with a 30-second TV advert but exploded on YouTube and social media. The company then created personalised video responses to comments and tweets, making the campaign interactive. Within months, the videos had over 50 million views and Old Spice sales increased by 125%. This showed how traditional advertising could be transformed through digital technology and social media engagement.

Technology Tools and Features

Modern technology provides businesses with powerful tools to create and distribute viral content. These tools have made professional-quality content creation accessible to businesses of all sizes.

Content Creation Technology

Smartphones now have cameras capable of shooting high-quality videos. Apps like Canva, Adobe Creative Suite and TikTok's built-in editing tools allow businesses to create professional-looking content without expensive equipment or extensive training.

🎬 Video Editing Apps

Tools like CapCut, InShot and Adobe Premiere Rush make video editing simple and accessible on mobile devices.

🎨 Live Streaming

Platforms like Instagram Live, TikTok Live and YouTube Live allow real-time interaction with audiences.

📈 Analytics Tools

Built-in analytics help businesses understand what content performs best and when their audience is most active.

Advantages of Viral Advertising

Viral advertising offers unique benefits that traditional advertising methods cannot match. The most obvious advantage is the potential for massive reach at a relatively low cost.

💰 Cost-Effective

Once content starts spreading organically, businesses don't pay for each additional view or share. A single piece of content can reach millions without additional advertising spend.

Viral content also tends to be more trusted than traditional advertising. When friends share content, it comes with an implicit recommendation. This peer-to-peer sharing creates authenticity that paid advertising often lacks.

The speed of viral spreading means businesses can see results very quickly. Traditional advertising campaigns might take weeks or months to show impact, but viral content can generate immediate awareness and sales.

Disadvantages and Risks

However, viral advertising isn't without risks. The same technology that allows content to spread quickly can also amplify negative reactions or backlash.

Lack of Control

Once content is shared, businesses lose control over how it's used or interpreted. Content can be edited, taken out of context, or used in ways the original creator never intended.

Risk Example: Pepsi's Kendall Jenner Advert

In 2017, Pepsi released an advert featuring Kendall Jenner that was intended to promote unity and peace. However, the advert was widely criticised for trivialising serious social justice movements. The backlash was swift and severe on social media, forcing Pepsi to withdraw the advert within 24 hours. This shows how viral content can quickly turn negative and damage a brand's reputation.

Unpredictability

There's no guarantee that content will go viral, even with perfect planning and execution. Many factors beyond a business's control influence whether content spreads.

Measuring Success

Technology provides detailed metrics to measure the success of viral campaigns. Unlike traditional advertising, digital platforms offer real-time data about how content is performing.

📊 Reach Metrics

Total views, impressions and unique users who saw the content.

🔥 Engagement Metrics

Likes, shares, comments and time spent viewing content.

💵 Conversion Metrics

Website visits, sales and other business outcomes resulting from the viral content.

Future of Viral Advertising

Technology continues to evolve, creating new opportunities for viral advertising. Artificial intelligence is beginning to help predict what content might go viral, while new platforms and formats constantly emerge.

Virtual and augmented reality technologies are creating immersive experiences that could revolutionise viral marketing. As these technologies become more accessible, they'll likely play a larger role in viral advertising strategies.

Success Story: Dove's Real Beauty Campaign

Dove's Real Beauty campaign used technology to create shareable content that challenged beauty standards. Their "Real Beauty Sketches" video, where women described themselves to a forensic artist, became one of the most shared adverts ever. The campaign succeeded because it was emotionally powerful, socially relevant and easy to share across multiple platforms. It generated over 114 million views and significantly increased Dove's sales and brand perception.

The key to successful viral advertising lies in understanding your audience, creating authentic content and leveraging technology effectively. While viral success can't be guaranteed, businesses that understand these principles are more likely to create content that resonates and spreads naturally through digital networks.

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