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Tourism Organisations, Products and Services ยป Components of Holiday Packages

What you'll learn this session

Study time: 30 minutes

  • The key components that make up holiday packages
  • Different types of transport, accommodation and attractions in packages
  • How tour operators create and price holiday packages
  • The role of ancillary services in enhancing holiday experiences
  • How packages are tailored for different market segments

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Components of Holiday Packages

Holiday packages are pre-arranged combinations of travel services sold at an inclusive price. They're designed to make travel planning easier for customers while offering better value than booking components separately. Understanding what goes into these packages is essential for anyone studying Travel and Tourism.

Key Definitions:

  • Package Holiday: A pre-arranged combination of at least two travel components (like transport and accommodation) sold at an inclusive price.
  • Tour Operator: A company that combines travel services to create holiday packages.
  • Inclusive Tour: A package that includes all major elements of a holiday.

🏪 Core Components

Most holiday packages include these essential elements:

  • Transport: Getting to and from the destination
  • Accommodation: Where tourists will stay
  • Transfers: Transport between arrival point and accommodation
  • Representative Services: Staff support at the destination

🎈 Optional Components

These elements may be included or offered as add-ons:

  • Excursions: Day trips to local attractions
  • Entertainment: Shows, activities or events
  • Meals: From breakfast-only to all-inclusive
  • Insurance: Travel and cancellation protection

Transport Options in Holiday Packages

Transport is a fundamental component of any holiday package, determining how quickly, comfortably and conveniently travellers reach their destination.

Air Travel

Types: Scheduled, charter, low-cost

Benefits: Speed, global reach

Considerations: Airport transfers, baggage allowances, flight times

🚢 Sea Travel

Types: Ferries, cruise ships

Benefits: Scenic routes, part of the experience

Considerations: Weather dependence, longer travel times

🚆 Land Travel

Types: Coach, rail, self-drive

Benefits: Flexibility, scenery, cost-effective

Considerations: Journey time, comfort levels

Accommodation Options

The type of accommodation included in a package significantly impacts the overall holiday experience and price point. Tour operators select accommodation based on the target market, destination characteristics and expected quality standards.

🏨 Serviced Accommodation

  • Hotels: Ranging from budget (1-2 star) to luxury (5 star)
  • All-inclusive Resorts: Offering meals, drinks and activities
  • Bed & Breakfasts: Smaller, often family-run establishments
  • Guest Houses: Similar to B&Bs but may offer evening meals

🏡 Self-Catering Accommodation

  • Apartments: Independent units, often in holiday complexes
  • Villas: Private houses, sometimes with pools
  • Cottages: Traditional properties, popular in rural areas
  • Camping/Glamping: From basic tents to luxury yurts

Case Study Focus: TUI Holiday Packages

TUI, one of the world's largest travel companies, offers various package types:

  • TUI Blue: Premium hotels focused on authentic local experiences
  • Family Life: Designed specifically for families with children's clubs and family-friendly facilities
  • Sensatori: Luxury 5-star resorts with premium dining and spa facilities
  • Adults Only: Peaceful environments without children, often with sophisticated dining and entertainment

Each package type combines transport, accommodation and additional services tailored to specific market segments, demonstrating how tour operators create distinct products from similar components.

Attractions and Activities

While not always included in the base price, attractions and activities are key components that tour operators use to enhance packages and differentiate their products.

🎢 Cultural Attractions

Museums, historical sites, cultural performances, guided tours of heritage sites

🏖 Activity-Based

Water sports, skiing, hiking, cycling tours, adventure experiences

🎡 Entertainment

Theme parks, evening shows, local festivals, cooking classes

Ancillary Services

Ancillary services are supplementary components that enhance the holiday experience. They may be included in premium packages or offered as optional extras.

💰 Pre-Departure Services

  • Travel Insurance: Protection against cancellation, medical emergencies
  • Currency Exchange: Convenient access to foreign currency
  • Airport Parking: Secure parking while away
  • Fast-Track Security: Quicker passage through airport checks
  • Lounge Access: Comfortable waiting areas with refreshments

🌏 In-Destination Services

  • Rep Services: Local support and information
  • Excursions: Organised trips to local attractions
  • Car Hire: Independent transport at the destination
  • Special Occasion Arrangements: Birthday, anniversary celebrations
  • Childcare: Kids' clubs, babysitting services

How Tour Operators Create Packages

Tour operators carefully combine components to create appealing, profitable packages that meet the needs of their target markets.

📊 Package Development Process

  1. Market Research: Identifying customer needs and preferences
  2. Component Selection: Choosing suitable transport, accommodation and extras
  3. Negotiation: Securing bulk rates from suppliers
  4. Pricing: Setting competitive yet profitable prices
  5. Marketing: Promoting packages through brochures, websites and travel agents

👥 Tailoring for Market Segments

Different packages are designed for specific customer groups:

  • Families: Kid-friendly facilities, entertainment, safety features
  • Young Adults: Nightlife, activities, social environments
  • Seniors: Comfort, accessibility, cultural experiences
  • Luxury Travellers: Premium services, exclusivity, unique experiences
  • Adventure Seekers: Unusual destinations, challenging activities

Case Study: Dynamic Packaging

Traditional package holidays are being challenged by 'dynamic packaging' โ€“ where customers or travel agents assemble customised packages from separate components.

Companies like Expedia allow customers to build their own packages by selecting flights, hotels, car hire and activities separately but booking them together for a discount.

This approach offers more flexibility than traditional packages while still providing some cost savings. It's particularly popular with independent travellers who want more control over their holiday components.

However, dynamically packaged holidays may not offer the same level of financial protection as traditional packages covered by regulations like the Package Travel Regulations in the UK.

The Value of Package Holidays

Understanding why packages remain popular helps explain their continued importance in the tourism industry.

👍 Benefits for Customers

  • Convenience: One booking covers multiple elements
  • Cost Savings: Often cheaper than booking components separately
  • Security: Legal protection if things go wrong
  • Support: Representative services at the destination
  • Simplicity: Reduced planning stress

📈 Benefits for Tour Operators

  • Bulk Purchasing: Negotiating discounted rates from suppliers
  • Risk Management: Securing accommodation and transport in advance
  • Brand Development: Creating distinctive holiday experiences
  • Customer Loyalty: Building relationships through quality packages
  • Upselling Opportunities: Adding profitable extras to basic packages

Summary

Holiday packages combine multiple travel components to create convenient, value-for-money products for tourists. The core elements typically include transport, accommodation and transfers, while additional components like meals, excursions and entertainment enhance the basic package.

Tour operators carefully select and combine these components to create packages that appeal to specific market segments, from budget-conscious families to luxury travellers. The way these components are combined significantly affects the nature, quality and price of the final holiday product.

Understanding how packages are constructed helps tourism professionals develop appealing products and helps consumers make informed holiday choices.

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