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Organisations in Development and Management of Destinations ยป Government Bodies and Local Authorities

What you'll learn this session

Study time: 30 minutes

  • The role of government bodies in tourism development
  • How local authorities manage destinations
  • Different levels of government involvement in tourism
  • Case studies of successful government tourism initiatives
  • The challenges and benefits of public sector involvement in tourism

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Introduction to Government Bodies and Local Authorities in Tourism

Tourism doesn't just happen by accident! Behind every successful tourist destination, there are government bodies and local authorities working hard to develop, promote and manage these places. These organisations play a crucial role in making sure tourism benefits both visitors and local communities.

Key Definitions:

  • Government Bodies: Official organisations at national, regional or local level that have authority to create and implement tourism policies.
  • Local Authorities: Councils and other local government organisations that manage tourism at town, city or district level.
  • Destination Management: The coordinated management of all elements that make up a tourism destination.

Public Sector Involvement

Government bodies and local authorities are part of the public sector. Unlike private businesses that aim to make profit, these organisations focus on creating benefits for everyone. They use tax money to develop tourism in ways that help the whole community.

Why Government Involvement Matters

Tourism affects many aspects of life - from local jobs to the environment. Government bodies help ensure tourism grows in a balanced way. They create rules, build infrastructure and promote destinations both at home and abroad.

Levels of Government Tourism Bodies

Tourism is managed at different levels of government, from national organisations down to local councils. Each level has different responsibilities and powers.

National Level

Bodies like VisitBritain create national tourism strategies, conduct research and promote the country internationally. They have the biggest budgets and widest reach.

Regional Level

Regional tourism boards focus on specific areas, like VisitScotland or Visit Wales. They develop regional tourism plans and marketing campaigns.

Local Level

Local authorities manage tourism in towns and cities. They maintain attractions, provide visitor information and ensure tourism fits with local needs.

Key Functions of Government Bodies in Tourism

Government organisations perform several important functions that help tourism develop in a sustainable and beneficial way.

Policy and Planning

One of the most important jobs of government bodies is creating tourism policies and plans. These are like roadmaps that guide how tourism should develop in an area.

  • Tourism Strategies: Long-term plans (usually 5-10 years) that set goals for tourism development.
  • Regulations: Rules that tourism businesses must follow, like health and safety standards.
  • Zoning: Deciding which areas can be developed for tourism and which should be protected.

Infrastructure Development

Government bodies build and maintain the facilities that tourism needs to function properly.

  • Transport: Roads, railways, airports and public transport systems.
  • Utilities: Water, electricity and waste management systems.
  • Public Spaces: Parks, beaches and pedestrian areas that visitors enjoy.

Case Study Focus: Barcelona's Tourism Management

Barcelona's city council faced a challenge: tourism was becoming too successful! Local residents were unhappy about overcrowding and rising housing costs. In response, the council created a Special Tourist Accommodation Plan (PEUAT) that limited new hotels in the city centre, introduced a tourist tax and redirected visitors to less-visited neighbourhoods. They also invested in improving public transport and creating more pedestrian-friendly spaces. This shows how local authorities can manage tourism growth to benefit both visitors and residents.

Marketing and Promotion

Government tourism bodies are responsible for promoting destinations to potential visitors.

  • Branding: Creating a distinctive identity for a destination (like "I โค NY" or "Amazing Thailand").
  • Advertising: Running campaigns on TV, online and in print media.
  • Trade Shows: Representing destinations at international tourism exhibitions.
  • Digital Marketing: Managing websites and social media to attract visitors.

Visitor Services

Local authorities often provide services that help tourists during their visit.

  • Tourist Information Centres: Places where visitors can get maps, advice and book activities.
  • Signage: Clear directions to attractions and facilities.
  • Public Toilets: Clean, accessible facilities for visitors.
  • Safety and Security: Police presence and emergency services in tourist areas.

+ Benefits of Government Involvement

Government bodies can take a long-term view of tourism development, focusing on sustainability rather than just quick profits. They can also ensure that tourism benefits are spread across communities and that negative impacts are minimised.

Challenges of Government Involvement

Government bodies can sometimes be slow to make decisions due to bureaucracy. They may also face budget constraints, especially during economic downturns when funding for tourism might be cut in favour of other priorities.

Public-Private Partnerships

Many successful tourism initiatives involve collaboration between government bodies and private businesses. These partnerships combine public funding and authority with private sector expertise and efficiency.

Examples of public-private partnerships include:

  • Destination Marketing Organisations (DMOs) that include both government and business representatives
  • Joint funding of major events or attractions
  • Training programmes for tourism workers funded by government but delivered by industry

Case Study Focus: The London 2012 Olympics

The London 2012 Olympics was a massive tourism project managed through cooperation between multiple government bodies and private companies. The UK government created the Olympic Delivery Authority to oversee construction of venues and infrastructure. Meanwhile, VisitBritain (the national tourism body) worked with private tourism businesses on the "GREAT Britain" campaign to maximise tourism benefits before, during and after the Games. The result was a 1% increase in tourism in 2012 despite global economic challenges and long-term improvements to East London's infrastructure. This shows how different levels of government can work together with private businesses on major tourism initiatives.

Sustainable Tourism Management

One of the most important roles of government bodies and local authorities is ensuring that tourism develops in a sustainable way. This means balancing economic benefits with environmental protection and community needs.

Government approaches to sustainable tourism include:

  • Protected Areas: Creating national parks and conservation zones with controlled tourism access
  • Green Certification: Developing eco-labels and standards for tourism businesses
  • Capacity Management: Limiting visitor numbers at sensitive sites
  • Community Involvement: Ensuring local people have a say in tourism development

Summary: The Vital Role of Government in Tourism

Government bodies and local authorities are essential players in tourism development. They create the conditions for tourism to flourish through planning, infrastructure and promotion. They also ensure that tourism benefits are shared widely and that negative impacts are managed effectively.

As tourism continues to grow globally, the role of these public sector organisations becomes even more important in balancing the needs of visitors, local communities, businesses and the environment.

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